The Institute of Banking Personnel Selection (IBPS) has officially released the notification for the Common Recruitment Process (CRP CSA-XVI) to recruit Customer Service Associates (CSA). Eligible and interested candidates can start applying online to secure a clerical cadre position across participating Public Sector Banks. Candidates can register for the posts on the official website at ibps.in from 1st August 2026 to 21st August 2026.
IBPS Clerk (CRP CSA-XVI) 2026 Notification PDF
The Institute of Banking Personnel Selection (IBPS) has officially released the detailed notification for the Common Recruitment Process (CRP CSA-XVI) 2026. This recruitment drive aims to fill 11,403 indicative vacancies for the post of Customer Service Associate (CSA) – Clerical cadre across 11 participating Public Sector Banks for the vacancy cycle of 2027-28.
Eligible and interested graduates looking for a career in the banking sector can submit their online applications starting from August 1, 2026, on the official IBPS website. Candidates are required to apply for vacancies in only one specific State or Union Territory.
IBPS CRP – Participating Banks
These clerk posts will be filled in the following participating banks.
| Bank of Baroda | Indian Overseas Bank |
| Bank of India | Punjab National Bank |
| Bank of Maharashtra | Punjab & Sind Bank |
| Canara Bank | UCO Bank |
| Central Bank of India | Union Bank of India |
| Indian Bank |
IBPS CRP Clerks-XVI 2026 Important Dates
The Online Examination (Preliminary and Main) for the upcoming Common Recruitment Process (CRP CSA XVI) for Recruitment and Selection of Personnel for Customer Service Associate Post in the Participating Banks will be conducted by the Institute of Banking Personnel Selection (IBPS) as per the tentative schedule provided below.
| Activity | Tentative Schedule |
| Online registration including Edit/Modification of Application by candidates | 1.8.2026 to 21.08.2026 |
| Payment of Application Fees/Intimation Charges (Online) | 1.8.2026 to 21.08.2026 |
| Edit Window for Candidates to Modify/ Correct Application Form (including online payment for Edit) | After closure of Registration (will be notified on Official IBPS website) |
| Conduct of Pre-Examination Training (PET) | September, 2026 |
| Download of call letters for Online examination – Preliminary | September, 2026 |
| Online Examination – Preliminary | October 10 and 11, 2026 |
| Result of Online examination – Preliminary | November, 2026 |
| Download of Call letter for Online examination – Main | November, 2026 |
| Online Examination – Main | December 27, 2026 |
| Provisional Allotment | March, 2027 |
IBPS CRP Clerks-XVI Recruitment 2026 Details
| Name of The Organisation | Institute of Banking Personnel Selection (IBPS) |
| Advertisement Number | CRP-CSA-XVI |
| Job Category | Central Govt Jobs |
| Name of the Posts | Customer Service Associates (Clerical cadre posts) |
| No. of Posts | 11,403 |
| Job Category | Central Govt Jobs |
| Job Location | Across India |
| Application Mode | Online Process |
| Last Date | 21st August 2026 |
| Official Website | ibps.in |
IBPS Clerk Vacancy Details
Applications are invited from eligible and interested candidates aspiring to join as a Customer Service Associate in any of the Participating Public Sector Banks listed at (A) for the Common Recruitment Process (CRP CSA -XVI) for vacancies of 2026-27. Here is the state-wise and category-wise vacancy distribution for the 11,403 Customer Service Associate positions:
| State / UT | SC | ST | OBC (NCL) | EWS | UR | Total Vacancies |
| Andaman & Nicobar | 0 | 1 | 5 | 1 | 11 | 18 |
| Andhra Pradesh | 33 | 11 | 53 | 14 | 75 | 186 |
| Arunachal Pradesh | 0 | 19 | 0 | 4 | 22 | 45 |
| Assam | 26 | 41 | 97 | 30 | 155 | 349 |
| Bihar | 89 | 1 | 146 | 42 | 213 | 491 |
| Chandigarh | 4 | 0 | 4 | 1 | 11 | 20 |
| Chhattisgarh | 33 | 82 | 13 | 23 | 114 | 265 |
| Dadra & Nagar Haveli | 0 | 6 | 1 | 1 | 10 | 18 |
| Daman & Diu | 0 | 0 | 1 | 0 | 6 | 7 |
| Delhi (NCT) | 65 | 35 | 123 | 36 | 156 | 415 |
| Goa | 0 | 5 | 10 | 5 | 41 | 61 |
| Gujarat | 50 | 103 | 194 | 63 | 288 | 698 |
| Haryana | 39 | 0 | 56 | 15 | 86 | 196 |
| Himachal Pradesh | 25 | 4 | 18 | 8 | 42 | 97 |
| Jammu & Kashmir | 2 | 6 | 17 | 4 | 38 | 67 |
| Jharkhand | 19 | 45 | 21 | 14 | 83 | 182 |
| Karnataka | 224 | 101 | 386 | 136 | 567 | 1,414 |
| Kerala | 9 | 0 | 29 | 8 | 62 | 108 |
| Ladakh | 0 | 0 | 0 | 0 | 6 | 6 |
| Lakshadweep | 0 | 4 | 0 | 1 | 6 | 11 |
| Madhya Pradesh | 91 | 114 | 98 | 49 | 218 | 570 |
| Maharashtra | 117 | 96 | 291 | 95 | 452 | 1,051 |
| Manipur | 0 | 12 | 3 | 3 | 24 | 42 |
| Meghalaya | 0 | 4 | 0 | 1 | 17 | 22 |
| Mizoram | 0 | 6 | 0 | 0 | 11 | 17 |
| Nagaland | 0 | 11 | 0 | 2 | 18 | 31 |
| Odisha | 55 | 70 | 40 | 29 | 143 | 337 |
| Puducherry | 1 | 0 | 5 | 1 | 19 | 26 |
| Punjab | 150 | 0 | 106 | 40 | 185 | 481 |
| Rajasthan | 67 | 53 | 84 | 35 | 153 | 392 |
| Sikkim | 0 | 4 | 4 | 3 | 17 | 28 |
| Tamil Nadu | 137 | 5 | 213 | 58 | 262 | 675 |
| Telangana | 29 | 18 | 48 | 16 | 80 | 191 |
| Tripura | 10 | 17 | 0 | 5 | 32 | 64 |
| Uttar Pradesh | 375 | 17 | 508 | 159 | 672 | 1,731 |
| Uttarakhand | 24 | 2 | 17 | 11 | 91 | 145 |
| West Bengal | 236 | 49 | 224 | 83 | 354 | 946 |
| Grand Total | 1,910 | 942 | 2,815 | 996 | 4,740 | 11,403 |
Category-wise Breakup is given here –
| Category | Vacancies |
| Scheduled Caste (SC) | 1,910 |
| Scheduled Tribe (ST) | 942 |
| Other Backward Classes (OBC) | 2,815 |
| Economically Weaker Section (EWS) | 996 |
| General (UR) | 4,740 |
| Total | 11,403 |
IBPS CRP Clerks-XVI Recruitment 2026: Eligibility Criteria
A candidate must be either –
- a Citizen of India or
- a subject of Nepal or
- a subject of Bhutan or
- a Tibetan Refugee who came over to India before 1st January 1962 with the intention of permanently settling in India or
- a person of Indian origin who has migrated from Pakistan, Burma, Sri Lanka, East African countries of Kenya, Uganda, the United Republic of Tanzania (formerly Tanganyika and Zanzibar), Zambia, Malawi, Zaire, Ethiopia and Vietnam with the intention of permanently settling in India, provided that a candidate belonging to categories (ii), (iii), (iv) & (v) above shall be a person in whose favour a certificate of eligibility has been issued by the Government of India.
Educational Qualifications
A Degree (Graduation) in any discipline from a University recognised by the Govt. Of India or any equivalent qualification recognised as such by the Central Government.
The candidate must possess a valid Mark-sheet / Degree Certificate that he/ she is a graduate on the day he/she registers and indicate the percentage of marks obtained in Graduation while registering online.
Computer Literacy: Operating and working knowledge in computer systems is mandatory, i.e. candidates should have a Certificate/Diploma/Degree in computer operations/Language/ should have studied Computer / Information Technology as one of the subjects in the High School/College/Institute.
Age (As on 01.08.2026)
Minimum: 20 years Maximum: 28 years
The candidate must have been born not earlier than August 2, 1998, and not later than August 1, 2006 (both dates inclusive).
Upper Age relaxation
| Sr. No. | Category | Age Relaxation |
| 1 | Scheduled Caste/Scheduled Tribe | 5 years |
| 2 | Other Backward Classes (Non-Creamy Layer) | 3 years |
| 3 | Persons With Benchmark Disabilities as defined under “The Rights of Persons with Disabilities Act, 2016” | 10 years |
| 4 | Ex-Servicemen (ESM) / Disabled Ex- Servicemen (DESM) | actual period of service rendered in the defence forces + 3 years (8 years for Disabled Ex-Servicemen belonging to SC/ST) subject to a maximum age limit of 50 years |
| 5 | Widows, divorced women and women legally separated from their husbands who have not remarried | Age concession upto the age of 35 years for General/EWS, 38 years for OBC and 40 years for SC/ST candidates |
Salary Details
Selected Candidates candidates will Get Salary ₹. 24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480.
The CSA will be eligible for allowances & perquisites as per rules of the Participating Bank in force from time to time
Application Fee
SC/ST/PwBD/ESM/DESM Candidates: Rs. 175/- (inclusive of GST)
General/OBC/EWS/All Others: Rs. 850/- (inclusive of GST)
Payment can be made via Debit Cards, Credit Cards, Internet Banking, IMPS, Cash Cards/Mobile Wallets, or UPI.
Selection Process
The IBPS Clerk selection process comprises the following stages:
Online Preliminary Examination: A qualifying objective test.
Online Main Examination: The final selection will be based solely on the scores obtained in the Main examination.
Local Language Proficiency Test (LLPT): Candidates must clear this test before joining if they lack 10th standard or above certification in the specified local language.
(Note: There is no interview round for the clerical cadre)
How To Apply
Candidates can submit their applications online through the official website by following these steps:
Visit the official IBPS website:
www.ibps.in.Click on the link for “CRP CSA-XVI / IBPS Clerk 2026”.
Click on “CLICK HERE FOR NEW REGISTRATION” and register using a valid email ID and mobile number.
Fill in the application form carefully with your personal and educational details.
Upload your scanned photograph, signature, left thumb impression, handwritten declaration, and other necessary documents as per the prescribed format.
Pay the application fee online.
Submit the application form and download the confirmation page for future reference.
